Browse our Knowledge Base for answers to common product and software support questions. Be sure and also see our Product Guides and "PASCO How Do I?" videos for short tutorial videos on PASCO software and sensors.
Accessing Purchased Licensed Downloads from PASCO Account
How do I access my purchased licensed SPARKvue/Capstone software download links and/or license key from my PASCO web account?
Additional Troubleshooting for BT connectivity on Windows
Links to manufacturer pages for common suppliers for Windows OS computers for driver downloads.
How do I troubleshoot connecting a wireless sensor?
How can troubleshoot the connection my sensor or device to pair through Bluetooth to my device?
Updating firmware for wireless sensors and interfaces (Bluetooth 4.0 or USB)
How do I update the firmware on my PASCO wireless sensors ?
Use PASCO web page and resources in a language other than English
How can I view the PASCO website and resources in a language other than English?
Windows asks for a PIN number when connecting wireless sensor or device
Windows computer is asking for a PIN number for my wireless device.
Access Teams meeting for live assistance
Getting live, face-to-face help, in real time.
Android asks for a PIN number to pair a wireless device to system
Trying to pair a wireless device to an Android asks for PIN.
Attaching single plug, digital devices to Smart Gate or Wireless Smart Gate
Use the digital port on the PS-2180 Smart Gate or the PS-3225 Wireless Smart Gate to attach a single plug digital sensor.
Bluetooth devices not showing up on Mac OS
Enabling Bluetooth connectivity on Macs.
Capstone files appear with a different icon than Capstone on Windows
Fix file type assignment in which Capstone files open another application
Change the sign on a load cell
How do I change the sign on the force reading from a sensor or load cell?